Refund Policy - Simprosys Google Shopping Feed
At Simprosys, we put the foremost value in assisting our merchants to improve and scale their store’s performance. We understand that, at times, circumstances may not align with expectations, generating the need for a refund of our app charges.
In such instances, we request you go through our refund policy and contact us at support@simprosys.com for any inquiries or concerns.
Our refund policy considers the following scenarios:
1. One-time refund for one month, no questions asked:
As a gesture of trust and appreciation for our valued app users, we offer a one-time refund request option for one month, with no questions asked provided that the app remains uninstalled for at least 15 days before the refund request is raised. This option allows you to request a refund for any reason, even if it does not meet our other standard refund criteria. Please note that this option is only available once in the history of the store’s lifetime and the refund will be applicable for one billing cycle only. To utilize this option, kindly contact us, specifying your request for a one-time refund for one month with no questions asked. We will look into it and process it as soon as possible.
2. Refunds in case of Google Merchant Center Account Suspension:
Merchants bear the responsibility of verifying and claiming their websites, rectifying errors or warnings, and adhering to Google's policies. Merchants are also expected to monitor their Google Merchant Center account status and promptly contact us if any issues arise. In case of account suspension,
➤ Our app continues its primary function of fetching and submitting feed even during an account suspension. Apart from Google, feed submissions to other platforms like Facebook, Microsoft, or Pinterest could be active. Moreover, it may be possible that the account could be suspended only for a specific program while products are approved for other programs. This incurs the app to keep operating even during account suspensions. So though your account is suspended, our app is working in the background for you. Such cases are ineligible for a refund.
➤ Refunds are restricted to charges incurred after the suspension of your Google Merchant Center account and after requesting a store audit. Charges accrued before contacting us are not eligible for refunds as we require the record of when Google suspended your account. Merchants must provide precise suspension dates and screenshots of suspension emails from Google to validate the refund requests.
➤ We provide a refund for charges incurred in the current or preceding billing cycle. App charges accumulated for more than two billing cycles are ineligible for refunds as we provide ample time for our merchants to address any suspension-related concerns.
To request a refund, please follow these steps:
○ Reach out to us via email or chat, providing your Shopify store name, Google Merchant Center account ID, precise suspension dates, and screenshots of suspension emails from Google for each store you wish to request a refund for.
○ We will verify the provided details and if eligible, will initiate the refund process from our end.
3. For merchants who have used a higher subscription plan though a lower subscription plan would have been sufficient for them:
➤ Refunds shall cover the difference amount between the higher plan and the lowest available plan for your store, up to three months from the date of the higher plan's approval. Despite notifying you via email about downgrading/upgrading the app plan, we grant an ample amount of time (three months) to be familiar with the plan. Charges incurred for more than three months are not eligible for a refund. Merchants must review their invoices and contact us within the eligible time frame to initiate a refund request.
➤ Refunds shall be processed once you have downgraded your plan and informed us of your new plan. It is the merchants’ responsibility to complete the downgrade process and notify us.
To request a refund, please follow these steps:
○ Contact us via email or chat, providing your account name or store ID, current plan, the lowest plan available for your store, and your reason for not downgrading earlier.
○ Downgrade your plan from the app interface and confirm your new plan with us. We will verify the provided information and initiate the refund process, as and when applicable.
4. Additional refund scenarios:
➤ Partial refunds are offered for merchants who have paid for an add-on that is now available for free to all. We can refund charges incurred for the add-on for up to three billing cycles. Charges accrued for more than three months are not eligible for refund as we provide ample time for our merchants to address this. To request a partial refund, please contact us, specifying your reason for utilizing the partial refund option for the free add-on.
➤ Partial refunds are also available for merchants who activated the paid XML feed add-on but found it unsuitable for their desired marketing platform. Refunds cover charges incurred in the current or previous billing cycle, regardless of whether the add-on was used. We understand that such cases may arise. However, we grant you a long span of 2 billing cycles to figure out if the XML feed is relevant or not. So in such cases, charges accumulated for more than two billing cycles are ineligible for refund. To request a partial refund for the XML Feed, please contact us with the reason for using this option.
➤ We extend a one-time refund to merchants who have acquired a store with our app installed and subscribed to it without knowing the app's charges. Refunds apply to charges incurred in the current or previous billing cycle, regardless of usage. Charges accrued for more than two billing cycles are not eligible for a refund as we provide ample time for our merchants to address this. To request a refund in this scenario, please contact us, specifying your reason for using the one-time refund option.
➤ Subscription to the annual charges of our Simprosys Google Shopping Feed app is non-refundable under any circumstances. Once you have approved the yearly charges for the app, it will be considered non-refundable.
We reserve the right to decline refund requests that do not adhere to our refund policy or that we deem to be fraudulent, abusive, or unreasonable. Furthermore, we retain the right to modify or update our refund policy at any time without prior notice.
Should you have any questions or require clarification regarding refunds, please do not hesitate to contact us at support@simprosys.com
We sincerely appreciate your cooperation and value your feedback. Thank you for choosing our app and for your ongoing trust and partnership in business.
-
Pre-Installation (GSF) (8 Help Articles)
- Why Should I Try Simprosys Google Shopping Feed?
- Simprosys Google Shopping Feed App Setup Guidelines
- Programs in Google Merchant Center
- Best Practices for Feed Optimization
- Refund Policy - Simprosys Google Shopping Feed
- List your Products for FREE on Google Shopping Results
- Pricing for Simprosys Google Shopping Feed
- Privacy Policy - Simprosys Google Shopping Feed
-
Automated Rule for Feed (8 Help Articles)
- Introduction to Variant Exclusion Rules in Feed For Google Shopping
- How to Exclude Variants Based on Inventory Quantity using Automated Rules
- How to Exclude Products or Variants Based on Products Title and Variant Title
- How to Exclude Products Based on Product Vendor & Use of Multiple Independent Rules
- How to Assign Custom Labels at Variant Level Using Automated Rules
- How to Assign Age Group Attribute at Variant Level Using Automated Rules
- How to Assign Gender Attribute at Variant Level Using Automated Rules
- How to Assign Energy Efficiency Class Attribute Using Automated Rules
-
Processes (GSF) (36 Help Articles)
- How to Enable Google Enhanced Conversion Tracking in Simprosys Google Shopping Feed?
- Integration and Introduction to Facebook Enhanced Product Catalog
- How to Submit Additional Image Attribute with Help of Simprosys Google Shopping Feed App
- Setting up a Microsoft Bing Account
- How to Submit Cost of Goods Sold & Auto Pricing Minimum Price Attributes Using Various Methods
- How to Enroll Your Store for Google's Automated Discounts Feature Using the Simprosys Google Shopping Feed App
- How to Create or Manage a Pinterest Shopping Campaign Using the Simprosys Google Shopping Feed App
- Introduction to Simprosys-linked Google-calculated Delivery Speed Estimates
- Step by Step Integration Guide for Shopify Markets from Simprosys Google Shopping Feed app
- How to implement Google Analytics 4 (GA4) tracking from the Simprosys Google Shopping Feed app?
- How to Rectify the Setup Incomplete Notification in Your Google Analytics Account
- Step-by-step Integration for Pinterest Shopping from the Simprosys Google Shopping Feed App: Part - 1
- Step by Step Integration Guide for Simprosys Google Shopping Feed
- How to submit or exclude specific products in Simprosys Google Shopping Feed?
- How to Verify your Domain in Google Merchant Center?
- How to Save Facebook Enhanced Catalog Attribute(s) under Shopify’s Product Metafields?
- How to and when to use default settings of the Simprosys Google Shopping Feed?
- How to Choose Different Options in Sync Settings from Shopify?
- Syncing Product Meta Fields and Use of Bulk Edit Feature for Fixing Warnings and Errors
- Step by Step Guide to Integrate Facebook Business Manager Account using Facebook Business Extension
- List of Target Countries, Languages, and Currencies Supported by Simprosys Google Shopping Feed App for Microsoft Shopping Ads
- How Can We Reactivate Google Merchant Center Account Once It Gets Suspended?
- How to submit the merchants' promotions or promotions feed?
- How to grant access to your Google Merchant Center?
- Google Shopping Schema Markup's Requirement (In the Store's Theme).
- How to Grant Access to your Facebook Catalog to our Support Team?
- How to submit your feed for Multiple Countries from Simprosys Google Shopping Feed?
- How to Approve Charge in Our App?
- How to create catalog in Facebook Business Manager and submit it in Simprosys Google Shopping Feed App?
- How to send a supplementary feed to Facebook and Instagram?
- How to integrate Facebook Catalog with Simprosys Google Shopping Feed?
- How to Customise Titles and Descriptions in Simprosys Google Shopping Feed using CSV?
- How to use "Bulk Edit Feature" in Simprosys Google Shopping Feed?
- Channel Submission Process in Simprosys Google Shopping Feed
- How to Change Merchant Center ID in Simprosys Google Shopping Feed App?
- How to add Contacts in Simprosys Google Shopping Feed?
-
Errors and their Fixes (14 Help Articles)
- Sync Errors From Google Merchant Center to Simprosys Google Shopping Feed?
- How to Fix "Missing or Invalid Data [Condition]" Error of Google Merchant Center?
- How to Fix "Missing Value [Age Group]" Error Using the Bulk Edit Feature
- How to set up Shipping Settings in your Google Merchant Center?
- How to Fix "Missing Value [Tax]" Error of Google Merchant Center?
- How to Fix "Missing Value [Color]" Error using Bulk Edit Feature of Simprosys Google Shopping Feed App
- How to Fix "Missing Value [Gender]" Error Using the Bulk Edit Feature
- How to Fix "Missing Value [Size]" Error of Google Merchant Center?
- How to fix "Missing Value [GTIN]" Error of Google Merchant Center?
- How to Fix "Unknown Product Category Value" Error in Merchant Center?
- Common Reasons for Google Merchant Center Suspension and their Fixes
- How to fix "Product Availability Error" of Google Merchant Center?
- How to Fix "Invalid Value [GTIN]" Error of Google Merchant Center?
- How to fix "Unavailable Mobile and Desktop Landing Page Error" of Google Merchant Center?
-
Product Attributes and Optimization (15 Help Articles)
- Product ID and its options - Simprosys Google Shopping Feed
- Optimizing the Attribute "Product Title and Its Options" in Simprosys Google Shopping Feed
- How to Optimize Product Description Attribute in Simprosys Google Shopping Feed?
- What is "Age Group" Attribute in Simprosys Google Shopping Feed?
- What is "Gender" Attribute in Simprosys Google Shopping Feed?
- Price, Sale Price and Compare at Price in Simprosys Google Shopping Feed
- Product Identifiers: Brand, MPN and GTIN
- What are Custom Label and how to assign them in Simprosys Google Shopping Feed App?
- How to Setup Conversion Tracking and Dynamic Remarketing Code?
- Benefits of SKU as Product ID
- What are Ads Label and how to assign them in Simprosys Google Shopping Feed App?
- What are Returns Label and how to assign them in Simprosys Google Shopping Feed App for Buy on Google?
- What is "Condition Attribute" in Simprosys Google Shopping Feed?
- Benefits of Size System, Size Type, Unit Pricing Measure
- What are Shipping Labels and how to assign them in Simprosys Google Shopping Feed App?
Last updated Fri, Sep 29 2023 3:04PM