Proviews - Product Reviews Q&A Reviews Interface Overview
In this document, we will discuss Reviews
Define Product Reviews and why it is required?
Product Reviews are feedback or opinions of the customers towards the particular product.
Nowadays most online businesses are using product review app to allow the customer to rate and review the product they purchased
Product reviews play a vital role in today’s digital world. Certain factors can be known from rating and review
Product Pros and Cons
Along with it, this also creates an Engagement/Relationships between the merchant and their customers
All reviews are the combination of Published, Pending, and Unpublished reviews
A counter is visible next to All reviews text, here it’s 787.
Here we have Filter options on the left side and on the right side we have a search bar
Filter: Filter is a process to remove or skip some unwanted information
Merchant can filter on multiple options, kindly check the below-given table along with its type
Search Bar: Search bar is a process of finding desired information from your database
Here there are multiple options through which merchants can search. They are
Review Title: Title of your review
Review Content: Content that customer writes about the product they purchased
Product Name: Name of the product
Buyer Name: Name of the buyer who purchased the product
Favorite icon: Favorite icon is useful for the review carousel widget.
Selected/Mark icons will be displayed first in the review carousel section basically we can say those reviews are the favorite and need to be given higher priority
In case, not selected then reviews that have the highest rating will be shown first
Bulk action: In order to Publish/Unpublish review in bulk, there is an option for that action
Bulk action saves time but take care while using it
Kindly refer to the given screenshot for favorite icon and bulk action
Review Date: The date on which the review received is called the review date
Review Source: There are two ways through which the review can be received, they are email and web.
However, emails can be further categorized into an email link and email form
Kindly check the review source structure
Email: Here an email will be sent whenever the order is placed
Email link: An email in which there will be a Product URL and when you click on it, it will take a customer to the Product page
Email form: Here an email will have a form structure, so fill in the information and submit
Web: Here customers can submit a review through the review widget available on the product page and not through email.
Whenever the reviews are received they are on the pending reviews list
Merchant can publish a review from the options available in the action section of the pending review list
Moreover, published reviews are visible on the store
Refer to the screenshot of the published review list
In the action section of the published reviews options like Edit review, Write a review reply, Unpublish Review, Delete Review are available
Edit review: In app, there is a functionality to edit reviews in case if somebody has written anything wrong by mistake.
In that case, the customers should contact the merchant to edit the review
When merchant click on Edit Reviews, below pop-up will open
Merchant can edit all the information but email id can’t be edited
After editing all the information kindly click on submit button, an edited review is visible on the store
An email of the edited review will be sent to the customer
In the email, the customer has an option to dismiss the updated/edited review by clicking on the ”here” text visible, kindly checked the attached screenshot for more details
Write a review reply: The merchants use this option if the customer gave good/bad review for the product they purchased.
A popup will open after clicking on the Write a review reply
Enter the information/content and kindly press the “New reply”
An email will be sent to the customer for the notification purpose
Unpublish Review: Merchant can unpublish review if the review is no more useful to them.
However, the merchant can still publish the review from the unpublished review list
Delete Review: Merchant can delete the review if the review will be not in use in the future because there is no way to get back the deleted review
Reviews are by default into a pending status
Merchant can publish/unpublish review from here if they wish to display review on the front side
In the action section of the pending reviews options like Edit review, Write a review reply, Publish Review, Unpublish Review, Delete Review are available
Reviews that are not useful for merchant those falls under this category
However, these reviews can still be published
In the action section of the unpublished reviews options like Edit review, Write a review reply, Publish Review, Delete Review are available