Review Interface of Proviews – Product Reviews Q&A

Apr 30, 2026

Introduction to Product Reviews

Product reviews represent customer feedback and opinions about purchased products. They attract potential buyers and build trust in your store. Modern online businesses rely on review apps to collect and manage customer ratings effectively.

Key Benefits: Product reviews help customers understand product pros and cons, verify product authenticity, and build engagement between merchants and their customers.

Product Reviews

Product Reviews Overview

The Product Reviews displays all reviews in an organized table format. Access it through the main navigation menu by clicking Reviews & Q/A > Product Reviews.

Dashboard Columns

Column	Description
Rating	Star rating (1-5 stars) assigned by the customer
Review	Review title and body content
Review Date	Submission date (e.g., "3 days ago", "1 week ago")
Product Name	Associated product for the review
Buyer Name	Customer who submitted the review
Review Source	Origin of the review (Email Form, Email Link, or Web)
Status	Current state: Published, Pending, Unpublished
Action	Available actions menu (Edit, Reply, Publish/Unpublish)

Product Reviews list

Review Categories

Reviews are organized into four categories accessible via tabs at the top of the dashboard:

Category	Description
All	Complete list of all reviews regardless of status
Published	Reviews visible on your storefront
Pending	Reviews awaiting moderation (default status for new reviews)
Unpublished	Reviews hidden from public view
Blacklisted	Reviews from blocked customers or containing prohibited content
Flagged	Reviews marked for further investigation or moderation

Note: All new reviews default to "Pending" status. Publish reviews to display them on your storefront.

Filter and Search Reviews

Use the Filter Reviews button to narrow down your review list based on specific criteria.

Available Filter Options

Filter	Type
Rating	Range from 1 to 5 stars
Reviewer Name	Text Field
Reviewer Email	Text Field
Review Title	Text Field
Review Body	Text Field
Products Name	List of Products

Search Functionality

The search bar allows quick lookups by:

Review Title
Review Content
Product Name
Buyer Name

Smart Search Filter

Review Sources

Reviews can originate from two primary channels: Email and Web.

Email Sources

The system sends review request emails when customers place orders. Email sources include:

Email Link: Contains a product URL that directs customers to the product page where they can submit reviews
Email Form: Contains an embedded form structure allowing customers to submit reviews directly from the email

Web Source

Customers submit reviews through the review widget on your product pages without receiving an email invitation.

Managing Reviews

Access review management options through the Action menu (three dots) for each review.

Available Actions

Action	Description
Edit Review	Modify review content, rating, or details
Write a Review Reply	Respond to customer feedback publicly
Publish Review	Make the review visible on your storefront
Unpublish Review	Hide the review from public view

Best Practice: Respond to reviews promptly to demonstrate excellent customer service and build trust with potential buyers.

Quick Reference

Status Definitions

Published — Review displays on storefront
Pending — Review awaits moderation
Unpublished — Review hidden from public

Keyboard Shortcuts

Search: Click search bar and start typing
Select All: Click header checkbox
Pagination: Use Previous/Next buttons or page numbers

Need Help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us at support@simprosys.com

Proviews ‑ Product Reviews Q&A