Importing Reviews into Proviews - Product Reviews Q&A

Overview

Switching to Proviews from another review platform? The Import Reviews feature lets you migrate all your existing product reviews and Q&A data quickly — no data loss, no manual re-entry. Both platform-specific imports and custom CSV uploads are supported.

How to Import Reviews

1. Log in to Proviews and go to Reviews & Q/A → Import & Export, then click Manage.

2. Select your previous review platform from the list, or choose the CSV upload option if your platform is not listed.

3. Upload your CSV file containing your review data.

4. Click Import Reviews to start the process.

Import started! A success summary appears on the page once processing begins. If any issues occur, Proviews sends you an email with a detailed error report and a downloadable file listing the affected records.

What happens when you import

Read this section before your first run. It covers what an import brings across, where the imported reviews appear, and the one place they do not.

What carries across

Product ID, Review text, Rating, and Customer name all transfer. An imported review reads on your storefront exactly like one Proviews collected itself — customers cannot tell the difference.

Import as many times as you need

Proviews sets no limit on import runs. Migrate the bulk of your history today and import again whenever you need to: after a fresh export, a store merge, a catalogue expansion, or a batch you missed the first time. You do not need to plan one perfect import, and you do not need to contact support to run another.

Where imported reviews appear

Imported reviews display across your storefront — product pages, review widgets, and the star ratings on your site. They sit in the same list as the reviews Proviews collects, and they sort, filter, and paginate together.

Imported reviews and Google Merchant Center

Proviews does not send imported reviews to your Google Merchant Center feed. They do not appear in Google Shopping product ratings, and they do not count toward the rating summary — neither the star average nor the review total.

Your Google product rating reflects reviews collected through Proviews only. This is deliberate: it keeps the rating Google displays tied to first-hand reviews from your own verified buyers, which keeps your feed clean and your rating defensible.

Prepare your file

• Include a product identifier. Your export needs a product ID so each review lands on the right product.
• Keep the original review dates. They are what make an imported history read as history rather than a bulk upload.
• Remove reviews for products you no longer sell — unless you want them showing on archived pages.
• Test with a small batch. Import a handful of products first to confirm the column mapping before you run the full file.
• Trim rows you have already imported. On a second run from a fresh export, remove earlier rows so the same review does not come in twice.
  

Import using the Other app

1. On the Import reviews screen, select Other app.
2. Upload the CSV file you exported from your previous platform.
3. On Match your columns, tell Proviews which review field each column in your file holds.
4. Select Import reviews. Your file is ready — Proviews takes it from there.

Match your columns

Proviews reads your file and matches every column it recognises. Anything it cannot place is set to Don't import, so check the list before you continue — a column left unmatched is simply skipped.

Each row shows the column name from your file and a sample value beneath it. Use the Import as dropdown to pick the review field that column holds:

Set any column you do not need — internal IDs, statuses, export artefacts — to Don't import. Leaving it unmapped does no harm.

Check your work before importing

• Watch the counter. The summary at the top reads x of y columns matched and lists which fields are still unmatched.
• Filter the list. Tick Show only unmatched columns to hide the rows you have already handled.
• Compare the sample values. The preview under each column name confirms you have chosen the right field — a date sitting under Rating gives itself away immediately.
• Open Preview file data to see your rows as Proviews reads them.

Once Product ID is mapped and the remaining fields look right, select Import reviews.

Importing Q&A

Importing Q&A data follows the same process as importing reviews. Navigate to the Q&A import section, upload your CSV file, and click Import Q&A to begin.

Need Help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us at support@simprosys.com