Importing Reviews into Proviews - Product Reviews Q&A

Jun 12, 2026

Overview

Switching to Proviews from another review platform? The Import Reviews feature lets you migrate all your existing product reviews and Q&A data quickly — no data loss, no manual re-entry. Both platform-specific imports and custom CSV uploads are supported.

Import from a Platform: Select your previous review app directly. Proviews supports direct imports from popular platforms.

Import via CSV: Upload a CSV file from any platform not listed. Proviews processes the file and maps your review data automatically.

How to Import Reviews

1. Log in to Proviews and go to Reviews & Q/A → Import & Export, then click Manage.

Proviews dashboard showing the Reviews & Q/A menu with Import & Export option highlighted

2. Select your previous review platform from the list, or choose the CSV upload option if your platform is not listed.

Import Reviews screen showing other app

3. Upload your CSV file containing your review data.

Import Reviews screen showing CSV file upload field

4. Click Import Reviews to start the process.

mport Reviews screen showing CSV file upload and highlighted the import reviews

Import started! A success summary appears on the page once processing begins. If any issues occur, Proviews sends you an email with a detailed error report and a downloadable file listing the affected records.

Proviews supports two import methods:

Import from a Platform — Select your previous review app directly. Proviews supports direct imports from all popular review platforms.
Import via CSV — Upload a CSV file for any platform not listed. Proviews maps your review data automatically.

Import Availability & Rules

Before importing, review the following requirements and time restrictions carefully.

Order ID Requirement
Order ID is mandatory for importing reviews. Each review record in your CSV must include a valid Shopify Order ID. Reviews without a matching Order ID will be skipped during import.

60-Day Import Window
The Import section is available for 60 days from the date Proviews is first installed on your store. After this window closes, the import option will no longer be accessible.
Plan your migration early to avoid losing access.

Reinstallation Policy
If Proviews is uninstalled and reinstalled, merchants are granted one additional import opportunity. This window is valid for 60 days from the reinstall date.
Note: This one-time exception applies per reinstall and cannot be extended further.

How to Import Reviews

Follow these steps to import your reviews into Proviews:

1. Log in to Proviews and navigate to Reviews & Q&A → Import & Export, then click Manage.

2. Select your previous review platform from the list. If your platform is not listed, choose the CSV upload option.

3. Upload your CSV file containing your review data. Ensure each record includes a valid Order ID.

4. Click Import Reviews to begin the process.

Once processing begins, a success summary appears on the page. If any issues occur, Proviews sends you an email with a detailed error report and a downloadable file listing the affected records.

Importing Q&A

Importing Q&A data follows the same process as importing reviews. Navigate to the Q&A import section, upload your CSV file, and click Import Q&A to begin.

QA screen showing CSV file upload field

Platform Not Listed?

If your previous review platform does not appear in the supported platforms list, the Proviews support team handles the import for you manually.

Send us your file and we'll take care of it:

Email your CSV review file and the name of your previous review app to support@simprosys.com. Our team will complete the import on your behalf.

Need Help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us at support@simprosys.com

Proviews ‑ Product Reviews Q&A