Email Branding Configuration in Proviews – Product Reviews Q&A

Overview

Email Branding lets you send all Proviews review request emails from your own subdomain — removing Proviews and Simprosys branding entirely and replacing it with your store's identity. The result is a more professional, trust-building customer experience from inbox to storefront.

Remove All Branding: Eliminates all Proviews and Simprosys references from outgoing emails.

Own Domain Sending: Emails are sent from your subdomain (e.g., reviews.yourstore.com) for a fully professional appearance.

Consistent Brand Trust: Uniform branding across every touchpoint builds customer confidence and recognition.

Setup Flow

Step 1 – Activate Email Branding

1. In Proviews, select Email Branding from the left sidebar.

2. Toggle ON the Activate Email Branding switch to enable the feature.

Step 2 – Add Your Subdomain

1. Click + Add Subdomain.

2. When the confirmation prompt appears, click Yes to proceed.

3. Enter your subdomain in the field provided — for example, reviews.yourstore.com.

Format note: Enter only the subdomain — do not include http://, https://, or www. For example, enter reviews.shop.com, not

https://www.reviews.shop.com.

After submission, the subdomain status displays as Pending — this is expected while DNS records are configured.

Step 3 – Configure DNS Records

Click the DNS Details link to view the TXT and CNAME records you need to add to your DNS provider. Add each record exactly as shown.

Need help with DNS? Our team recommends using live support or booking a session with our experts for guided assistance.

Book a meeting with our support team

Prefer to add the records yourself? Use the guides below for your DNS provider:

• GoDaddy: Add a TXT record, Add a CNAME record
• Namecheap: Add a TXT and CNAME record
• Rackspace: Add a TXT record
• DigitalOcean: Add a TXT and CNAME record
• Amazon Route 53: Add a TXT and CNAME record
• Hostgator: Add a TXT and CNAME record
• Bigrock: Add a TXT and CNAME record
• Hostinger: Add a TXT record, Add a CNAME record
• Cloudflare: Add a TXT and CNAME record

Terminology varies by provider: Different DNS providers use different field labels. For example, "Name" vs "Host", or "Target" vs "Value". Refer to your provider's guide if you are unsure which field maps to which.

Step 4 – Verify Your Domain

DNS propagation takes 24–48 hours. After adding your DNS records, wait for propagation to complete before verifying. The subdomain status remains Pending during this time — this is normal.

1. After 48 hours, return to the Email Branding page in Proviews.

2. If the status still shows as unverified, click the Verify DNS button to trigger a manual check.

3. Once verification succeeds, the subdomain status updates to Verified.

Fully branded! All Proviews and Simprosys references are now removed from your outgoing emails. Every review request, reply, and notification is sent from your own subdomain.

Need help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us at support@simprosys.com