How to Enable and Upload Photo/Video in Proviews - Product Reviews Q&A

  • Reviews with Photos and Videos can be a valuable asset to your online store 

  • Hence, merchants can now collect and showcase reviews on their website using this feature

  • Customers can now get the real information about the product before purchasing

  • Yes you heard it right, Photos and Video are available right from the free plan, so even small businesses can enjoy the benefit of it

How to enable this feature? 

  • From the Dashboard, open Settings >> Review Widget 

  • Now scroll down you will see a section “Review Attachmentsimage

  • Activate Review Attachments: Reviewers can upload photo/video only if this feature is enabled. Once it’s enabled, the upload icon will appear in the Write a Review widget image

  • Show Attachments: Enabling this feature will show thumbnails of the photo/video in the Review Widget  If it’s disabled thumbnails will disappear.

  • Thumbnail width: Merchant can decide the width of the thumbnails from here, maximum can be 100, and minimum can be 10. However, we recommend keeping 75. image

How to upload a Photo/Video?

  • Once the feature is enabled there are 2ways through which reviewers can upload photo/video

  • The most prominent way is to upload images through the Product detail page. Fill in all the details in the review widget and you will see an upload icon. You can upload photo/video from there

  • Another way is through an email form template

    • Whenever Customers fill up the details in a review request email and submit it, then they are taken to the page where they can upload attachments

    • Attachments are optional, customers can skip it

    • After attaching it a “Thank you” page will be displayed