How to Enable and Upload Photo/Video in Proviews – Product Reviews Q&A

Apr 24, 2026

Overview

Photo and video reviews are one of the most effective ways to build trust and drive conversions in your store. When shoppers can see real customers using your products, they gain the confidence to buy. With Proviews, collecting and displaying visual reviews is simple, and it's available to all stores, even on the Free Plan.

What you can do with this feature:

Allow customers to attach photos or videos to their reviews, display visual thumbnails on product pages, and collect rich media via review request emails, all without any coding.

Step 1 – Enable Photo/Video Uploads

Follow these steps to activate review attachments in your Proviews settings:

1. Log in to the Proviews app.

2. Navigate to Settings → Main Widget and click the Manage button.

Review Attachments option

3. Scroll down to the “Review Attachments” section.

4. Configure the options described in the table below.

Step 2 – Configure Review Attachment Settings

Setting	Description	Recommended Value
Activate Review Attachments	Enables customers to upload images or videos with their review. Once active, an upload icon appears in the "Write a Review" form.	Turn On
Show Attachments	Controls whether uploaded photos/videos are publicly visible in the Review Widget. If disabled, attachments are stored but hidden from other shoppers.	Turn On
Thumbnail Width	Sets the display size of attachment thumbnails in the widget. Accepts values between 10 and 100 pixels.	75 (optimal for most themes)

Tip: A thumbnail width of 75 px offers the best balance between visibility and layout, large enough for shoppers to preview, small enough not to dominate the review section.

Step 3 – How Customers Upload Photos/Videos

Once the feature is enabled, customers can submit visual reviews through two channels:

Method 1 — Product Page

Customer visits any product page on your store.
They open the "Write a Review" form.
An upload icon appears within the form, letting them attach a photo or video before submitting.

Method 2 — Review Request Email

Customer receives a post-purchase review request email.
They complete the review form via the email link.
After submission, they are redirected to a dedicated upload page.
A "Thank You" confirmation screen is shown once the upload is complete.

End-to-End Customer Flow

Why Encourage Visual Reviews?

Build trust instantly: Real product photos from real customers are more persuasive than stock images.
Increase conversions: Shoppers who view customer photos are significantly more likely to complete a purchase.
Reduce return rates: Authentic visuals set accurate expectations, leading to fewer disputes and returns.
Boost SEO: Rich review content — including media — contributes to better search engine visibility.

Need Help?

Click Help Me on the dashboard to open the support chatbot for real-time assistance.

For email support, contact us at support@simprosys.com

Proviews ‑ Product Reviews Q&A