How to Flag a Review as Inappropriate

Overview

Misleading or inaccurate reviews can erode shopper trust. Proviews lets store visitors flag suspicious reviews directly from your storefront, giving you a clear moderation queue to review and act on, keeping your review section credible and transparent.

What this feature enables:

Store visitors can flag any review with a single click. Flagged reviews are collected in a dedicated section inside Proviews, where you can publish, unpublish, or dismiss them as needed.

Step 1 – Enable the “Flag as Inappropriate” Option

1. Log in to your Proviews app.
2. Go to Widgets → Product Page Widget.
3. Scroll to the Show Vote Count section.
4. Toggle ON the Review Inappropriate option.

Once enabled, a flag icon appears on every review on your storefront, allowing visitors to report it as inappropriate.

Step 2 – Customize the Flagging Messages

Personalize the messages customers see when they interact with the flag icon.

Both messages support your preferred language.

Step 3 – Manage Flagged Reviews

All flagged reviews are collected in the Flagged section of the Proviews app.

From here, you can take the following actions on each flagged review:

• Publish / Unpublish:  Control the visibility of the flagged review on your storefront without permanently removing it.
• Dismiss Flag: Clear the flag report and remove the review from the flagged list if the report is unwarranted.

Note: Dismissing a flag removes it from the flagged list, but the flag count and last flagged date remain visible by hovering over the flag icon within the Proviews dashboard, useful for tracking repeat reports.

Tip: Regularly reviewing flagged submissions helps maintain a credible, high-quality review section that shoppers trust.

Need Help?

Click Help Me on the dashboard to open the support chatbot for real-time assistance.

For email support, contact us at support@simprosys.com