How to Sync Past Orders to Send Review Requests

Apr 30, 2026

Overview

The Sync Orders feature lets you import orders placed before you installed Proviews and send review request emails to those customers. This ensures you capture valuable feedback from every sale — not just orders placed after setup.

What you can do with this feature:

Import up to 60 days of past orders from Shopify, control when review request emails go out, and track sync progress directly from the Proviews dashboard

Step 1 – Navigate to Sync Orders

Log in to the Proviews app.
Go to Reviews & Q&A → View Orders.
Click the Manage button.
In the top-right area of the page, click Sync Past Orders.

Go to Sync Orders

Step 2 – Choose How Many Days to Sync

Select the time range of past orders you want to import. Proviews offers three options:

15 Days
30 Days
60 Days

Select the Number of Days to Sync

Tip: Choose 60 days to maximize coverage and capture the most customer feedback from before your Proviews installation.

Step 3 – Set When to Send Review Requests

Use the Send Review Request After option to control the timing of review request emails for synced orders:

Selection	What Happens
Select a number of days (e.g., 7 days)	Proviews waits that many days after the original order date before sending a review request email to the customer.
Do Not Send	No review request emails are sent for the synced past orders. Orders are imported for reference only.

Step 4 – Start the Sync and Confirm

Once your selections are made, click the Sync button to begin importing past orders.
After the sync completes, the Last Sync Date appears at the bottom of the pop-up, confirming the process finished successfully.

Start the Sync and Confirm

Note: Syncing a large volume of orders may take a few minutes. If the Last Sync Date is not immediately visible, the process is still running — wait a moment and refresh the page.

Sync complete! Your past orders are now imported and review request emails will be sent based on your selected timing.

Why Sync Past Orders?

Collect More Reviews:Reach customers who purchased before you installed Proviews and turn those sales into social proof.
Grow Faster: A larger volume of reviews builds credibility and improves conversion rates from day one.
No Missed Opportunities: Every past sale is a potential review. Syncing ensures none of them go uncaptured.
Full Control: Choose exactly which orders to sync and when emails go out — nothing is sent without your input.

Need Help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us atsupport@simprosys.com

Proviews ‑ Product Reviews Q&A