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Proviews ‑ Product Reviews Q&A

How to Set Up Review Request Configuration in Proviews – Product Reviews Q&A

Apr 24, 2026

Overview

The Review & Q/A Configuration section is the central control hub for your entire review workflow in Proviews. It determines how and when review request emails are sent, what those emails look like, how site-level feedback is collected, and what custom questions appear in your review forms.

Configuration settings

What you can configure from this section:

Area	What It Controls
Review Request	Activation rules, email timing, reminders, order filters, blacklist, and admin notifications.
Email Template	Branding, review email content, star rating labels, and reply/edit/Q&A email templates.
Site Reviews	Configure store-level review collection and NPS survey settings.
Custom Forms	Additional review questions beyond star ratings, with product-level targeting via rules.

1. Review Request

The Review Request section controls whether and how Proviews sends review request emails after order fulfillment or delivery.

Activation Toggles

Toggle	What It Controls
Active Review Request	Enables automatic review request emails for eligible online orders. Turning this off stops all automatic review request emails. Imported orders do not receive requests by default — contact support to include them.
Active Domestic Orders	Sends review requests to orders shipped to India (IN) addresses only. Use this to collect reviews exclusively from domestic customers.
Active International Orders	Sends review requests to all non-IN addresses. Use this to collect reviews from global customers.

Review Request section

Important: Disabling Active Review Request immediately stops all automated review emails, including reminders already in progress.

Email Settings & Timing

Send Request When Order Is:

Fulfilled: Triggers the review request once the order is marked as fulfilled in Shopify.

Delivered: Triggers the review request once the order is confirmed as delivered to the customer.

email setting

Request Duration

Set how many days after the selected order status the first review request email is sent.

Example: Set to 2 days, the review email is sent 2 days after the order is fulfilled or delivered.

Email Reminders

Setting	Description
Enable Reminders	Automatically sends follow-up emails if the customer does not submit a review after the first request.
Waiting Period	Sets how long Proviews waits after the first request before sending the first reminder email.
Number of Reminders	Defines the maximum number of reminder emails to send. Reminders stop automatically once a review is submitted.

email reminder

Additional Settings

Setting	Options & Description
Multi-product timing	At the same moment — All review requests for products in a multi-item order are sent simultaneously.
Max requests per order	Limits how many products in a single order receive review request emails. Maximum: 25 products per order.
Prioritize requests by	High Priced — Higher-value products are reviewed first. Last Reviewed — Products reviewed least recently are prioritized.
Send request once order is	Completely Fulfilled — All items must be fulfilled before requests are sent. Partially Fulfilled — Requests are sent even if some items are still pending.

Additional setting

Sender Information

Field	Description
From Name	The display name customers see in their inbox when a review request arrives (e.g., your store name).
From Email	The sender email address used for all review request emails. This is system-defined and read-only.

Key limits to remember: Review requests for multiple products are sent with 0-day intervals between them. A maximum of 25 products per order can receive requests. The request cycle begins based on your selected fulfillment condition.

Blacklist

The Blacklist prevents specific customers from receiving review request emails or submitting reviews and questions.

Send to All (except blacklist)

Review requests are sent to all customers except those whose email addresses appear in the blacklist.

Conditional Restrictions

Restrict review requests based on specific conditions you define — useful for more granular control.

To add emails to the blacklist, enter one or more addresses in the Blacklist Email field, separated by commas.

Example: user1@email.com, user2@email.com

Note: Blacklisted customers cannot receive review request emails and cannot submit reviews or questions on your storefront.

Admin Notifications

Configure which admin email addresses receive alerts when customers submit reviews or questions.

admin notification

2. Email Template

The Email Template section lets you customize every outgoing email Proviews sends, from review requests to Q&A responses.

Preview before sending: Use Send example email to preview how an email looks before activating it. The example is for preview only — it is not sent to customers until you click Set this email template to make it active

Shop Branding

Field	Description
Shop Name	The store name displayed in all outgoing email communications as your brand identifier.
Shop Logo URL	The direct URL of your store logo image. The logo appears in customer emails for brand recognition.

Review Email Template

Template Types

Review Link Template: Redirects customers to a dedicated review page on your storefront to submit their feedback.

Review Form Template: Lets customers submit their review directly within the email — no redirect needed.

The currently active template is marked as Used. To switch templates, click Set this email template on the desired template.

review email template

Template Customization Fields

Field	Description
View in Browser Link Text	The clickable text for the [view_in_your_browser] link — shown when customers want to open the email in a web browser (e.g., "Click here to view in your browser").
Link Header Text	A header message above the review form or browser link that encourages customers to leave feedback (e.g., "We'd love your feedback on this product!").
Unsubscribe Text	The text for the unsubscribe option in the email, allowing customers to opt out of future review request emails.

Additional Email Templates

Template	When It Is Sent	Best Practice
Respond to Review	Sent automatically when you reply to a customer review from the admin panel.	Thank customers for positive reviews. Address concerns politely in negative reviews. Keep the tone professional and constructive.
Request to Edit Review	Sent when you ask a customer to update or clarify an existing review from the admin dashboard.	Clearly explain why the update is helpful. Avoid pressuring customers. Keep the message concise and respectful.
Response to Customer Question	Sent when you reply to a question submitted via the Q&A section on a product page.	Answer clearly and directly. Include helpful details such as sizing, usage, or availability. Respond promptly to reduce purchase hesitation.

3. Site Reviews

Site Reviews collect feedback about a customer's overall shopping and service experience, not individual products. Use this data to measure customer loyalty and identify store-level strengths and weaknesses.

Configuration

When Enabled: Customers see a feedback popup on the Thank You page after purchase. An NPS-style survey (0–10 scale) captures overall satisfaction and loyalty.

When Disabled: No site-level survey appears to customers. Only product-level reviews (if enabled) are collected.

4. Custom Forms

Custom Forms let you collect detailed product feedback beyond star ratings and written reviews — ideal for understanding specific product attributes such as fit, quality, or ease of use.

Custom form

Limits: You can create a maximum of 10 custom forms. Each form supports a maximum of 4 questions.

Custom Forms Listing

Field	Description
Title	The internal name of the custom form — visible to admins only, not shown to customers.
Status	Toggle to enable or disable the form. Only enabled forms are applied to products.
Apply To	Shows how the form is assigned — either to all products or via a specific rule.
Edit	Opens the form editor to modify its title, questions, or assignment rules.
Delete	Permanently removes the form. This action cannot be undone.

Creating a Custom Form

Click + Create custom form to open the form builder. Enter a descriptive title for internal reference, then add questions using Create new question.

Question Types

Type	Description
Checkbox	Lets customers select multiple options from a predefined list.
Radio	Lets customers select exactly one option from a predefined list.
Scale	Lets customers rate something on a numeric or labeled scale (e.g., 1–5).
Textfield	Allows customers to type a free-text response.

Create custom form

Create custom form settings

Answer Settings

Public: Answers are visible to all shoppers on the storefront.

Private: Answers are visible to admins only — not shown to other shoppers.

Mandatory: Customers must answer this question before submitting the review form.

Optional: Customers can skip this question and still submit the form.

Applying Forms via Rules

Use rules to automatically apply a custom form to specific products based on product attributes:

Rule Field	Options	Description
Rule	Product Type, Product Title, Product ID	The product attribute to match against.
Relation	Contain, Not Contain, Equals	Defines how the match is evaluated.
Condition Value	Custom text or ID	The specific value to match (e.g., "Shoes", "Electronics", a product ID).

Rule examples:

Product Title Contain Shoes → Applies the form to all products with "Shoes" in the title.
Product Type Equals Electronics → Applies the form to all products of type "Electronics".
Product ID Not Contain TEST → Excludes any product whose ID includes "TEST".

Click Create to save the rule, or Cancel to discard it.

Need Help?

Click “Help Me” and our chatbot will appear. You can then ask questions or request assistance in real time.

For email support, feel free to reach out to us at support@simprosys.com

Proviews ‑ Product Reviews Q&A