Site Reviews of Proviews – Product Reviews Q&A

The Site Reviews feature allows customers to share feedback about their overall shopping experience in your store, not just on individual products.

This feature helps merchants understand what customers think about their store, how satisfied they are with the shopping experience, and how likely they are to recommend the store to others.

Collected site reviews are displayed on:

• The All Reviews Page (also known as the Happy Customers page)
• The Reviews Drawer

How to Enable Site Reviews

1. From the Proviews app, navigate to Settings → Site Reviews.

2. Enable the Site Reviews switch to activate the feature.

3. Once enabled, you can:

• Translate text into your preferred language.
• Edit and customize the review text fields as per your requirements.
• View a live preview of changes beside the editor.

4. After making all necessary updates, click Save Settings.

5. Wait for a few minutes, then check your storefront to confirm that the site reviews appear.

How Customers Submit Site Reviews

1. After placing an order, customers will receive an email invitation (based on your configured settings) to share feedback about their shopping experience.

2. The email encourages customers to rate their overall experience and write a short review about your store, focusing on the service quality and overall satisfaction, rather than specific product feedback.

3. Once the customer submits the review, it is automatically collected and stored within the Proviews app, allowing you to showcase it on your store’s All Reviews page and Review Drawer for better credibility and engagement.

Display on All Reviews Page

1. Go to Settings → Other Widgets → All Reviews Page.
2. Select the checkbox to enable Site Reviews display on the All Reviews page.
3. Click Save Settings.

Display in Review Drawer

1. Go to Settings → Other Widgets → Review Drawer.
2. Select the checkbox to display Site Reviews in the Reviews Drawer.
3. Click Save Settings.
4. Wait for a few minutes, then check your storefront to confirm that the site reviews appear.

Managing Site Reviews

• Merchants can flag any inappropriate reviews directly from the app interface.
• Our support team will review the flagged content and take the necessary action, including deleting the review, as per your request.

Conclusion

The Site Reviews feature is a great way to build trust and credibility by showcasing your customers’ shopping experiences. It provides valuable insights to improve your store’s performance and enhance customer satisfaction.