Dashboard Overview of Proviews – Product Reviews Q&A

Aug 21, 2026

Overview

The Proviews Dashboard gives you an at-a-glance summary of your store's review and Q&A performance. Use it to track customer feedback, monitor moderation status, and measure engagement, all from a single screen without navigating away.

Dashboard – Performance Overview

1. Storefront Display Status

The Storefront Display Status card is the primary integration health indicator on the dashboard. It surfaces the current theme context, App Embed activation state, and active widget count — the three core dependencies required for Proviews to render correctly on the storefront.

1.1 Current Theme

Field	Description
Current theme	Displays the name of the currently published Shopify theme.
Live badge	Confirms this theme is actively serving the storefront.
Change theme	Deep-links to Settings → Theme Settings to switch the target theme or manage library themes.

Note: The theme name is read directly from the Shopify Themes API at page load and reflects the live published state of the store.

1.2 App Embed

Field	Description
App embed status badge	Displays Active or Inactive depending on whether the Proviews Theme Extension is enabled for the current theme.
App embed on button	Confirms the embed is active. Clicking navigates to the Shopify Theme Editor for toggling.

Badge	State	Impact
Active	App Embed is enabled for the current theme	Proviews scripts are injected; widget rendering is unblocked.
Inactive	App Embed is disabled	Widget will not render on the storefront regardless of widget configuration.

Note: App Embed state is theme-scoped. Publishing a new Shopify theme resets this status and requires re-activation in the Shopify Theme Editor.

1.3 Active Widgets

Field	Description
Active widgets	Count of Proviews widget instances currently deployed across all pages.
Manage widgets	Navigates to the widget management interface to add, remove, or reconfigure widget placements.

Note: A widget count of 0 with App Embed Active means the embed is enabled but no widget section block has been added to any pages. Both conditions must be met for reviews to display.

Summary & Data Insights

Review Metrics

The block section of the dashboard displays six review metric cards. Each card includes a link that navigates directly to the detailed view for that metric — use these shortcuts to manage moderation and analyze feedback efficiently.

Metric	What It Shows
Average Rating	The mean star rating across all reviews. Calculated by dividing the sum of all ratings by the total review count (e.g., ratings of 3, 4, 4, 2, 5 across 5 reviews = 3.6 average).
Total Reviews	The combined count of all Published, Pending, and Unpublished reviews in your store.
Pending Reviews	Reviews submitted via the storefront or email that are awaiting moderation. A review stays pending until you publish or unpublish it.
Published Reviews	Reviews you have approved and made live on your storefront. These are visible to shoppers and directly influence purchase decisions.
Verified Reviews	Reviews collected from genuine buyers via email review request. Proviews automatically tags these as verified to signal authenticity.
Verified Published Reviews	Verified reviews that are also approved and live on your storefront, your most trusted and impactful customer feedback.

Q&A Metrics

Three metric cards track customer question activity across all products in your store. Each card includes a link icon to navigate directly to the Q&A management view.

Metric	What It Shows
Total Questions	The total number of questions submitted by customers across all products, including both answered and unanswered questions.
Pending Questions	Questions that are awaiting a response. These are typically not visible to shoppers until you reply. Responding promptly improves shopper confidence and conversion rates.
Answered Questions	Questions that have been responded to and are live on the storefront, helping future shoppers make informed purchase decisions.

The Q&A Overview panel provides a consolidated summary of all question activity, a quick reference without navigating to the full Q&A management view.

Review Source Panel

The Review Source panel breaks down how your reviews are collected, giving you a clear view of which acquisition channels are most effective.

Source	Description
Total Reviews	The overall count of all reviews available in your store across all sources.
Collected on Website	Reviews submitted directly through the review form on your storefront.
By Email Request	Reviews collected via automated post-purchase email requests. These reviews are automatically tagged as verified.
Imported	Reviews added via CSV or another import method — typically migrated from a previous platform.

Tip: Use the Review Source breakdown to identify your strongest acquisition channel and focus your efforts where they drive the most reviews.

Recent Reviews & Recent Questions

These two sections give you a live feed of the latest customer activity, so you can act quickly without navigating to the full reviews or Q&A views.

Recent Reviews: Lists the most recently submitted reviews in chronological order, showing star rating, review content, and submission date. Use it to monitor sentiment, spot negative feedback early, and take timely moderation action.

Recent Questions: Lists the latest customer questions along with submission dates. Use it to identify new unanswered questions, respond quickly, and reduce purchase hesitation by keeping product information current.

Top Products

The Top Products section highlights the products receiving the most review activity. Use it to identify your best-performing products and those that may need attention.

Need Help?

Click Help Me on the dashboard to open the support chatbot for real-time assistance.

For email support, contact us at support@simprosys.com

Proviews ‑ Product Reviews Q&A

Column	Description
Product Name	The name of the product. Click the name to navigate directly to that product's detail view.
Reviews	The total number of reviews submitted for that product.
Rating	The average star rating calculated from all published reviews for that product.