Refund Policy - Simprosys Product Feed for WooCommerce

At Simprosys, we put the foremost value in assisting our merchants to improve and scale their store’s performance. We understand that, at times, circumstances may not align with expectations, generating the need for a refund of our plugin charges.

This Refund Policy applies to the Product Feed for Google Shopping, Microsoft Advertising, and 40+ Channels for WooCommerce Merchant OR Simprosys Product Feed for WooCommerce Plugin offered by Simprosys Infomedia. In such instances, we request that you review our refund policy and contact us at support@simprosys.com with any inquiries or concerns.

1. Free Trial

We offer a 14-day free trial to evaluate the Plugin and its features before purchasing a subscription. We encourage merchants to fully test compatibility, functionality, and suitability during the trial period.

The free trial begins as soon as the Plugin is installed and activated on your WooCommerce store. A trial extension may be provided by our team on a case-by-case basis after reviewing the account. Simprosys is not bound to provide a trial extension in every case.

2. Subscription Plans

The Plugin is offered through recurring subscription plans, including:

• Monthly plans
• Yearly plans

Pricing may vary depending on the number of published products in the WooCommerce store. Subscription fees are charged in advance on a recurring basis.

3. Refund Scenarios

Our refund policy considers the following scenarios:

3.1 One-Time “No Questions Asked” Refund

As a gesture of trust and appreciation for our valued plugin merchants, we offer a one-time refund request for one billing cycle with no questions asked. Please note:

• This option is available only once in the lifetime of the store.
• The refund will be applicable for one billing cycle only.
• To utilise this option, contact us at support@simprosys.com specifying your request for a one-time, no-questions-asked refund. We will look into it and process it as soon as possible.

3.2 Refunds for Google Merchant Center Account Suspension

Merchants bear the responsibility of verifying and claiming their websites, rectifying errors or warnings, and adhering to Google’s policies. Merchants are also expected to monitor their Google Merchant Center account status and promptly contact us if any issue arises.

The following rules apply to refund requests arising from GMC account suspensions:

• Our plugin continues its primary function of fetching and submitting feeds even during an account suspension. Feed submissions to other platforms such as Meta/Facebook or Microsoft Advertising may remain active, and the account may be suspended only for a specific program while products are approved for others. Because the plugin continues to operate in these cases, such scenarios are generally ineligible for a refund.
• Refunds are restricted to charges incurred after the suspension of your Google Merchant Center account and after requesting a store audit from us. Charges accrued before contacting us are not eligible, as we require a record of when the suspension occurred.
• We provide a refund for charges incurred in the current billing cycle only. Plugin charges accumulated for more than one billing cycle are ineligible for refunds, as we provide ample time for merchants to address suspension-related concerns.

How to request a GMC suspension refund:

     ◦ Reach out to us via email at support@simprosys.com, providing your WooCommerce store name, Google Merchant Center account ID, precise suspension dates, and screenshots of the suspension emails from Google for each store you wish to claim a refund for.

     ◦ We will verify the provided details and, if eligible, initiate the refund process.

3.3 Refunds for Wrong Subscription Plan / Overpayment

If you have been on a higher subscription plan than was necessary for your store, refunds may be available under the following conditions:

• If you move from a higher plan, we will refund the difference between your higher plan and the lowest available plan for your store, for up to 1 month from when the higher plan was approved.
• Despite sending emails and showing in-app notifications about downgrading or upgrading the plugin plan, we grant a period of one month for merchants to become familiar with their plan. Charges incurred for more than a month are not eligible for a refund.
• Merchants must review their invoices and contact us within the eligible timeframe to initiate a refund request.
• Refunds will be processed only after you have downgraded your plan and confirmed your new plan with us. It is the merchant’s responsibility to complete the downgrade process.

How to request a wrong-plan refund:

      ◦ Contact us via email at support@simprosys.com, providing your store name or store ID, your current plan, the lowest plan available for your store, and your reason for not downgrading earlier.

      ◦  Downgrade your plan from within the Plugin interface and confirm your new plan with us. We will verify the information and initiate the refund process as applicable.

3.4 Partial Refunds for XML Feed Add-On

Partial refunds are available for merchants who activated the paid XML feed add-on but found it unsuitable for their desired marketing platform. The following conditions apply:

• Refunds cover charges incurred in the current billing cycle, regardless of whether the add-on was actively used.
• We understand that such cases may arise; however, we grant a span of one billing cycle for merchants to determine whether the XML feed is relevant. Charges accumulated for more than one billing cycle are ineligible for a refund.

How to request an XML feed add-on refund:

      ◦ Contact us at support@simprosys.com with the reason for requesting a partial refund for the XML Feed add-on. We will review and process as applicable.

3.5 Refunds for AI Product Optimisation Credits

The Plugin offers an AI-powered product optimisation feature that allows merchants to optimise selected products for advertising and marketing purposes.

This service is charged separately from the Plugin subscription and operates on a one-time purchase basis. A minimum charge of USD 1 applies each time AI Feed Optimisation charges are approved, covering up to 25 products. If fewer than 25 products are eligible, the minimum charge will still apply and the unused product credits will remain in the account and can be used later as the other products become eligible. If more than 25 products are eligible, you may choose to approve charges for additional products based on the number of products you want to optimise. The applicable charge is displayed before purchase and varies based on the number of eligible products.

AI Product Optimisation charges are non-refundable under any circumstances. By purchasing AI Product Optimisation services, you acknowledge and agree that:

• AI Product Optimisation is a one-time service that begins processing shortly after purchase.
• Charges for AI Product Optimisation are separate from Plugin subscription charges and are billed independently.
• Merchants are required to review the AI Product Optimisation Setup and approve the applicable charges. By approving the charges, the merchant acknowledges Simprosys’s terms of service and accepts the purchase. Accordingly, AI Product Optimisation purchases cannot be cancelled and are not eligible for refunds.
• No refunds will be provided for the AI-optimized generated data, queued or optimisation data generation pending, paused, or unused credits.
• If an AI Product Optimisation request cannot be processed due to a technical issue, the purchased optimisation credits will be added back for use in future eligible product optimisation. Such cases do not qualify for any refund, partial refund, or reimbursement.
• Refunds will not be provided due to dissatisfaction with generated content, changes in marketing strategy, lack of expected advertising performance, incorrect product selection, or no longer requiring the optimisation service.

How to contact us for any further clarification about AI Product Optimisation refund cases:

Contact us at support@simprosys.com with your store details and transaction information.

3.6 Monthly Plan Refunds — Technical Issues

Refund requests for monthly subscriptions may also be reviewed on a case-by-case basis if:

• The issue is technical and has not been resolved by our support team despite reasonable effort.
• The Plugin is demonstrably non-functional in a supported environment.

Such requests must be submitted within 7 days of the relevant billing date and are subject to our support team’s assessment.

4. Non-Refundable Scenarios

4.1 Yearly Subscription Plans

Subscription to the annual charges of the Simprosys Product Feed for WooCommerce Plugin is non-refundable under any circumstances. Once you have approved the yearly charges for the Plugin, it will be considered non-refundable.

This includes but is not limited to:

• Change of mind
• Feature requests not available in the Plugin
• Incompatibility with third-party software
• Business closure
• Lack of usage
• Account suspension by third-party platforms
• Migration to other platforms

By purchasing a yearly plan, you acknowledge and agree to this no-refund policy.

4.2 General Non-Refundable Situations

Refunds will not be provided for:

• Failure to cancel subscriptions before renewal
• Temporary third-party API outages (Google, Meta, Microsoft, or others)
• Google, Meta/Facebook, or Microsoft Advertising policy changes
• One-time AI Product Optimisation charges after the optimisation process has started or completed.
• Advertising account suspensions not covered under Section 3.2
• User configuration errors
• Hosting-related issues
• Unsupported themes or plugins
• Charges accumulated beyond the eligible timeframes defined in Section 3

5. Subscription Renewal and Cancellation

Subscriptions renew automatically at the end of each billing cycle under the same conditions unless cancelled.

You may cancel your subscription renewal at any time through your account management page or by contacting our support team. Cancellation prevents future billing but does not retroactively refund prior payments. Access to all features will continue until the end of the active billing period.

If Simprosys is unable to process your renewal payment due to inaccurate or outdated payment information, your subscription may be terminated.

6. Chargebacks

We encourage customers to contact our support team at support@simprosys.com  before initiating any payment dispute. Initiating a fraudulent or unjustified chargeback may result in:

• Immediate account suspension
• Revocation of plugin licences
• Permanent restriction from future purchases

We reserve the right to contest chargebacks that we deem to be fraudulent, abusive, or filed without first attempting resolution through our support channels

7. General Refund Conditions

The following conditions apply to all refund requests:

• Refunds shall not be provided for more than one month’s charges in any single request.
• Refunds shall not be processed for an amount exceeding what you have been charged. Simprosys is not liable to pay any claims higher than the amount charged for the subscription or add-on features.
• Refunds will be processed to the original mode of payment only, unless it is impossible to do so, in which case an alternative will be arranged.
• We reserve the right to decline refund requests that do not adhere to this Refund Policy or that we deem to be fraudulent, abusive, or unreasonable.
• We retain the right to modify or update this Refund Policy at any time. Material changes will be communicated via email or an in-app notification where reasonably practicable.

8. Contact Us

Should you have any questions or require clarification regarding refunds, please do not hesitate to contact us. We sincerely appreciate your cooperation and value your feedback. Thank you for choosing our plugin and for your ongoing trust and partnership in business.

Simprosys Infomedia

Website: Simprosys Infomedia

Product Website: Product Feed for WooCommerce

Support Email: support@simprosys.com