How to Sync Past Orders to Send Review Requests

The "Sync Orders" feature in Proviews allows you to import orders placed before the app was installed. This helps you request reviews from past customers, ensuring you don’t miss out on valuable feedback.

Here's how to use this feature:

Step-by-Step Guide to Sync Past Orders:

1 Go to "Sync Orders":

1. Log in to the Proviews app.
2. From the main screen (Dashboard), click on "Sync Orders."

 2 Choose How Many Past Days to Sync:

1. Proviews gives you three options to bring in old orders from Shopify: you can sync orders from the last 15, 30, or 60 days.
2. Select the number of days that works best for you.

3 Decide When to Send Review Requests:

1. You'll see an option called "Send review request for past orders after."
2. If you pick a number of days here (like 7 days), our app will wait that many days after the order date before sending a review request email to those old customers.
3. If you select "Do not Send," no review request emails will be sent for these past orders.

4 Check the Last Sync Date:

1. Once your orders have finished syncing, you will see the "last sync date" at the bottom of the popup box.
2. Please note that sometimes, syncing many old orders can take a little time. If you don't see the last sync date right away, it means the process is still running.

Why Sync Past Orders?

The "Sync Past Orders" feature makes sure you can get reviews from all your customers, even those who bought before you started using Proviews. This helps your business grow by collecting more reviews and insights from every sale.