Define Product Reviews and why it is required?

• Product Reviews are feedback or opinions of the customers towards the particular product. 
  

• Nowadays most online businesses are using product review app to allow the customer to rate and review the product they purchased
  

• Product reviews play a vital role in today’s digital world. Certain factors can be known from rating and review 
  

• Product Pros and Cons 
  

• Product Authenticity
  

• Along with it, this also creates an Engagement/Relationships between the merchant and their customers
  

All reviews

• All reviews are the combination of Published, Pending, and Unpublished reviews
  

• A counter is visible next to All reviews text, here it’s 787.
  

  

• Here we have Filter options on the left side and on the right side we have a search bar
  
  

• Filter: Filter is a process to remove or skip some unwanted information 
  

• Merchant can filter on multiple options, kindly check the below-given table along with its type
  

  

   

• Search Bar:  Search bar is a process of finding desired information from your database
  

• Here there are multiple options through which merchants can search. They are
  

• Review Title: Title of your review
  

• Review Content: Content that customer writes about the product they purchased
  

• Product Name: Name of the product
  

• Buyer Name: Name of the buyer who purchased the product
  

  

  
  

• Favorite icon: Favorite icon is useful for the review carousel widget.
  

• Selected/Mark icons will be displayed first in the review carousel section basically we can say those reviews are the favorite and need to be given higher priority
  

• In case, not selected then reviews that have the highest rating will be shown first 
  

• Bulk action: In order to Publish/Unpublish review in bulk, there is an option for that action
  

• Bulk action saves time but take care while using it

• Kindly refer to the given screenshot for favorite icon and bulk action
  

  

   

• Review Date: The date on which the review received is called the review date
  

• Review Source: There are two ways through which the review can be received, they are email and web. 
  

• However, emails can be further categorized into an email link and email form
  

• Kindly check the review source structure
  

• Email: Here an email will be sent whenever the order is placed
  

• Email link: An email in which there will be a Product URL and when you click on it, it will take a customer to the Product page
  

• Email form: Here an email will have a form structure, so fill in the information and submit
  

• Web: Here customers can submit a review through the review widget available on the product page and not through email.

Published Reviews

• Whenever the reviews are received they are on the pending reviews list
  

• Merchant can publish a review from the options available in the action section of the pending review list
  

• Moreover, published reviews are visible on the store
  

• Refer to the screenshot of the published review list
  

  

• In the action section of the published reviews options like Edit review, Write a review reply, Unpublish Review, Delete Review are available

  

• Edit review: In app, there is a functionality to edit reviews in case if somebody has written anything wrong by mistake.
  

• In that case, the customers should contact the merchant to edit the review
  

• When merchant click on Edit Reviews, below pop-up will open
  

  

• Merchant can edit all the information but email id can’t be edited
  

• After editing all the information kindly click on submit button, an edited review is visible on the store
  

• An email of the edited review will be sent to the customer
  

• In the email, the customer has an option to dismiss the updated/edited review by clicking on the ”here” text visible, kindly checked the attached screenshot for more details

  

• Write a review reply: The merchants use this option if the customer gave good/bad review for the product they purchased. 
  

• A popup will open after clicking on the Write a review reply
  

• Enter the information/content and kindly press the “New reply” 
  

  

• An email will be sent to the customer for the notification purpose
  

• Unpublish Review: Merchant can unpublish review if the review is no more useful to them. 
  

• However, the merchant can still publish the review from the unpublished review list
  

• Delete Review: Merchant can delete the review if the review will be not in use in the future because there is no way to get back the deleted review
  

Pending Reviews

• Reviews are by default into a pending status
  

• Merchant can publish/unpublish review from here if they wish to display review on the front side
  

  

• In the action section of the pending reviews options like Edit review, Write a review reply, Publish Review, Unpublish Review, Delete Review are available
  

  

Unpublished Reviews

• Reviews that are not useful for merchant those falls under this category
  

• However, these reviews can still be published
   

  

• In the action section of the unpublished reviews options like Edit review, Write a review reply, Publish Review, Delete Review are available